Policies

Booking

All booking goes through online website or by phone.  

Each  service  will  have  a  short  detailed  explanation  with  it.  Please  read  through  each  to  decide  what  works  best  for  you.

At  your  first  service,  we  will  sit  together  and  discuss  what  will  work  best  for  your  schedule  and  budget  along  with  the  maintenance  requirements.

There are so many artists out there with different styles and unfortunately there are some that are not licensed or certified. It is Mint Cloud TBP’s policy not to work over other artists work if the current work is not done properly, we will need to start with a fresh set. Lash removal might be charged in this scenario.

Cancellation

 

CANCELLATIONS

You will see a cancellation policy when you book. Be sure to read through it thoroughly before booking. All cancellations require a 24hrs notice. Cancellation within 24 hours prior your appointment will result in 50% charge of your booking services.

NO  CALL/NO  SHOWS

You will be charged 50% of booking service for any no call no show.

ARRIVING  LATE  TO  YOUR  APPOINTMENT

Your  appointment  starts  and  ends  at  the  time  that  it  is  scheduled.  Please  be  on  time  to  your  appointment  to  ensure  full  service  time.  After 15 minutes without notification, your appointment will be considered late and might be cancelled. The amount of  the  service might be changed depending on your arrival  time.

Salon Policy

 

CHILDREN  IN  THE  STUDIO

Please  schedule your  appointments  around  your  child  care. Mint Cloud TBP does  not  allow  children  in the studio without supervision

ANIMALS  IN  THE  STUDIO

Mint Cloud TBP  does  not  allow  any  pets  in  the  studio.

CLIENT  MAINTENANCE

You  will  get  all   the  information  you  will  need  to  understand  all  your  lash  maintenance .  This  policy  will  be  discussed  at  your  first  appointment.

ALLERGY REACTION

In  the  unfortunate  event  you  might  be  allergic to the glue from lash extensions,  we  will  offer  you  a  free  removal.

REFUND

There will be no refund for any services performed.
No refund on Gift card.